The following are the terms of use (“terms”) that govern use of the www.ppeHQ.co.uk website (“site”). By using or visiting the site, you agree to be bound by these terms and to follow these terms and all applicable laws and regulations governing the site. Jennings Exports Ltd t/a PPE HQ and each of their respective subsidiaries (collectively “PPE HQ”, “we” or “us”) reserve the right to change these terms at any time, effective immediately upon posting on the site. Please check this page of the site periodically. If you violate these terms, PPE HQ may terminate your use of the site, ban you from future use of the site, cancel products you receive through the site, cancel your product order, and/or take appropriate legal action against you. Please read the following terms and conditions of sale carefully before ordering products from us. By purchasing goods from us, you agree to these terms of sale. These terms do not replace or affect your statutory rights. In these terms, “you” and “your” refer to the customer and “we”, “us” and “our” refer to PPE HQ.

Price & UK Delivery

The price you will pay for the goods is shown in the basket on the website. Full payment for goods is required before dispatch (any deposits taken are non-refundable). Where applicable you shall be given an estimated time for delivery at the time your order is placed. Where goods become available for delivery at different times we reserve the right to deliver them in stages. Liability for the goods passes to you upon delivery.

Standard Delivery (2-3 Working Days)

For orders between £0.00 – £74.99 (excl. VAT) standard UK delivery is £3.25 (incl. VAT)
For orders over £75.00 (excl. VAT) standard UK delivery is FREE

Standard delivery will be sent via Royal Mail. For stocked items, we aim to dispatch your order within 24 hours of ordering. For items which are out of stock, your order will be placed on back order and dispatched as soon as the product has come back in to stock – you will be notified by email as soon as your order is dispatched. Typically, if you place your order on a Monday – Thursday, the order will be dispatched the next day. Typically orders placed on a Friday to Sunday will be dispatched on a Monday.

Expedited Delivery (1-2 Working Days)

Expedited delivery will be sent via a next day courier service. If expedited delivery is available in your area, it will be shown as an option in your basket as you check out. For stocked items, we aim to dispatch your order within 24 hours of ordering. For items which are out of stock, your order will be placed on back order and dispatched as soon as the product has come back in to stock – you will be notified by email as soon as your order is dispatched. Typically, if you place your order on a Monday – Thursday, the order will be dispatched the next day. Typically orders placed on a Friday to Sunday will be dispatched on a Monday.

Free Local Delivery Within 5 Miles of Bury

If your delivery address is within 5 miles of Bury, we offer a free local delivery service, and aim to deliver your products within 24 hours of ordering. For a full list of postcodes applicable for this service, please visit our Shipping and Delivery page. 

Non-UK Delivery

For deliveries outside of the UK mainland your order may incur an additional charge. Postage costs to your selected designation and country will be shown in the basket before purchase.

Satisfaction Guarantee

Due to the nature of the products and risk of contamination, we are unable to accept any returns for PPE products once they have been delivered, unless they have been sent in error or are damaged or faulty. In addition to your statutory rights, we will only accept the return of opened items if they are faulty due to manufacturing defects and all returned goods will be individually tested to determine the cause of fault before a refund or replacement is issued. We reserve the right to send a replacement for any defective product, and we are not obliged to pay a refund. PPE HQ will therefore not replace products broken through misuse or abuse – all such items are non-returnable.

Our returns policy does not affect your statutory rights. Please read our returns policy for more information.

Promotions

All promotions are on a ‘Whilst Stock Lasts’ basis or a ‘Valid Until’ basis and subject to change or removal without notice. No purchase price is guaranteed until the order is dispatched.

Order Acceptance

A contract for the sale of any product(s) you order from us is only created once you have received your order confirmation after payment has been received.

We will not be legally bound by any factual, imagery or typographical errors on the website or other promotional materials.

Orders are subject to availability of stock.

Force Majeure

We reserve the right to delay delivery or to cancel the order or reduce the volume of the goods ordered by you (without any liability to you) if we are prevented from or delayed in the carrying on of our business due to circumstances beyond our reasonable control including without limitation acts of God, governmental actions, war or national emergency, riot, civil commotion, fire, explosion, flood, epidemic, lock out, strikes or other labour disputes (whether or not relating to either party’s work force), or restraints or delays affecting carriers or inability or delay in obtaining supplies of adequate or suitable materials.

Liability and Disclaimer

To fullest extent permitted at law and except in respect of death and personal injury caused by negligence on our part or on the part of our employees, we shall not be liable to you by reason of any representation (unless fraudulent), or any implied warranty condition or other term or any duty at common law or under express terms of the contract for any indirect, special or consequential loss or damage (whether for loss of profit or otherwise), costs, expenses or other claims for compensation whatsoever (whether caused by negligence on our part or the part of our employees or agents or otherwise) which arise from or in connection with the use of the website, the supply of goods or their use or resale by you, and our entire liability under or in connection with the contract shall not exceed the price of the goods, except expressly provided in these conditions. This does not affect your statutory rights.

Prevailing Law

English law governs these terms, and each part of these terms shall apply to the extent permitted thereby. Any part of these terms which is prohibited or unenforceable in any jurisdiction is ineffective as to that jurisdiction only to the extent of the prohibition or unenforceability. That does not invalidate the remaining parts of these terms nor affect the validity or enforceability of that part in any other jurisdiction.

If you would like to submit any complaints about products or services bought from PPE HQ you can do so by visiting the European Online Dispute Resolution website.