Once you have told us that you wish to return an item, you may be asked to provide further information of why you want to return it.
If you have reported that the item is incorrect, damaged or faulty, you will be asked to provide picture evidence of the problem. If you have ordered the item in error, you may be asked to provide additional information in order for us to consider the return.
Once a decision has been made on the return, you will be notified via email. For successfully accepted returns, we will provide you with a return ID number and a form to include with your return. Is it essential that this form is included with the return otherwise we cannot guarantee that your return will be processed.
For items that have been either sent out in error, or are damaged or faulty, PPE HQ will be responsible for the cost of the return postage.
For items that have been ordered in error or are no longer wanted, the buyer is responsible for the return postage. You must make sure that the parcel is tracked and that the consignment number is sent to us prior to delivery.